Your owners' data, looked after.
Names, addresses, balances, payments: communal fees involve sensitive data. Here's where it lives, who can see it and how access is controlled.
Hosted in the EU
Our infrastructure is hosted in the European Union. Where a sub-processor handles data outside the EEA, the transfer is covered by appropriate safeguards.
Encrypted
Data is encrypted in transit (TLS) and at rest by our hosting providers.
Cards stay with Stripe
Owners' card details are collected directly by Stripe and never touch our servers. We only receive the last four digits.
Role-based access
Admins, team members with per-area permissions, committee, owners and tenants — each sees only what concerns them.
Document visibility
Every document has a visibility level: private, shared, owners only, tenants only, committee only or company-wide.
Activity log
Every create, change, void and delete is recorded with the user and time, for full accountability.
Clear roles.
Who is responsible for which data — so you know what you're signing up to.
Controller
For your company's or committee's account, subscription and billing data.
Processor
For the building, owner, tenant and financial data you enter. You are the controller.
DPA on request
Customers can request a Data Processing Agreement.
The full detail is in our privacy policy.
Security questions.
Where is the data stored?
Communfy's infrastructure is hosted in the European Union. Sub-processors and transfer safeguards are listed in the privacy policy.
Can owners see other owners' data?
No. Owners only see their own units, invoices and payments, and what has been shared with the building. Tenants only see the unit they rent.
Who can see card details?
No one at Communfy. Card payments are made on Stripe, which collects and processes card details directly.
How do I request a DPA or exercise GDPR rights?
Email privacy@communfy.com. Owners and tenants should contact their management company or committee first, as the controller of their data.
Have a security question?
Email privacy@communfy.com, or start your free trial.